On a case-by-case basis, we may determine that we will replace a particular product or offer credit as compensation. This is strictly at our discretion. Our customer service team will work with you to address any and all concerns you have. Please do not hesitate to reach out regarding any issues, as well as any evidence that supports your position. A representative will review your case and reply promptly. That said, we will not replace any product that was lost or seized in the mail for any reason whatsoever, what was damaged or lost due to the result of your own actions or failure to act, or by unforeseen circumstances out of our control. We do not accept returns or issue refunds.