FREE Shipping for orders over 100$ - There may be Shipping delays with Canada Post due to COVID-19

Frequently Asked Questions

When your package is delivered, you’ll need to sign for it. If you aren’t home during the delivery, the package will be sent to the closest post office where you’ll have pick it up and present ID when doing so. We’re forcing Signature on Delivery for all orders to prevent any theft from happening, since we cannot re-send an order if it has been delivered and is not received. This is the only way we can properly ensure the safety of deliveries. You are more than able to opt out of Signature on Delivery if it’s more convenient for you, but please understand that we are not liable for a package once it’s delivered to your address. Signature on Delivery is an extra padding of insurance to make sure your product is not stolen.

Absolutely! We work hard to ensure that each and every customer feels totally secure ordering from Save On Greens, and we will earn your trust. First we double vacuum seal your order. This helps us to be certain that there is no odor from your package. Then we seal it in an envelope! This means your package is safe from the elements—and from nosy neighbors. Your package looks exactly the same as everything else on the Canada Post truck.

Yes! There are dozens of online dispensaries located in Vancouver that are NOT operating under the federally-approved medical marijuana system. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations. Vancouver has honestly been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

Absolutely! We work hard to ensure that each and every customer feels totally secure ordering from Save On Greens, and we will earn your trust. First we double vacuum seal your order. This helps us be certain that there is no odor from your package. Then we seal it in an envelope! This means your package is safe from the elements—and from nosy neighbors. Your package looks exactly the same as everything else on the Canada Post truck.

Yes. First time orders require Photo ID verification, and we check the name on your Photo ID against the name that you order with. We also check this against your E-Transfer. Not only is your payment method verified, you need your real name in case your package doesn’t fit in your mailbox. When that happens, your package will be sent to your closest postal outlet, and you can only retrieve it with your real name.

We accept orders 24 hours a day, seven days a week, 365 days a year.
For shipping and customer service,  We’re open Mon-Fri from 10 am to 5 pm Pacific Time. We do accept E-Transfers over the weekends and try our best to reply to emails that come in, but sometimes we aren’t able to get back to everyone until Monday.

Ordering

1. Visit Registration page.
2. Fill out the form.
3. Click Register.
4. At this point you may place orders. Please note that you must be 19+ to place an order and must provide a valid government ID to prove you are a valid Canadian citizen.

Ordering is quick and easy.
1. Visit the “Products” page and review our products by clicking the product title.
2. Point to a product and choose “ADD TO CART” or “SELECT OPTIONS” to choose the weight of the product; then “ADD TO CART”.
3. Click the “CART” or “VIEW CART” when you are done and review your order.
4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
5. Click “PROCEED TO CHECKOUT” when ready.
6. Review your billing details, shipping details and order details.
7. Before placing your order. You need to read and accept our terms & conditions.
8. Click “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
9. Check your email for a confirmation letter and next steps to issue an E-Transfer.
10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

Your order will be handled with care and sealed properly to protect your purchase and privacy. Shipping via Canada Post ensures your order will be sent discreetly and securely.

We currently only ship within Canada. You are welcome to check in with us for updates periodically.

The order will be processed and will take one business day to pack and ship your order. The order will be held as “On hold” and will not be processed if an E-Transfer has not been received.

Generally when you place an order, it automatically enters our system to be on hold. Please note that once we receive your payment, your order status will change to processing then be processed and shipped out the following business day excluding weekends. For orders that change to processing during the weekend, they will be shipped out the following Monday when the post office is open. In an event where we have not received your payment within 48 hours our system will delete that on-hold order.

Unfortunately our system does not allow you to change or cancel an order once it has been placed. What you can do is contact us at [email protected] and we can cancel that for you. You are able to place a new order and follow the payment instructions for that new order instead. In addition, any points that were used on your cancelled order will be accredited to your account.

Payments

1. Log in to you bank online website or mobile banking app and navigate to Interac e-Transfer Send Money
2. Select the account you would like funds to be sent from
3. Add or select a contact and fill out the name and e-mail address or mobile phone number of the person you wish to send money to.
4. Type in the specified amount you are sending, along with a personalized message (please write order number here). Enter the security question and answer that we will provide you during checkout.
5. We will receive a notification and will deposit the funds to our account to start the order process.

We currently only accept interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with the following instructions such as the email address, security question and answer required complete your payment process. Please ensure you copy these details down. If you are missing some information, please contact [email protected] with your Order # and we would be glad to assist you.

Flat Rates
Standard Shipping = $20
Xpress Shipping = $25
Free Shipping Requirements
Free Standard Shipping = $99 minimum purchase
Free Xpress Shipping = $200 minimum purchase

Please note Monday through Friday if you send your payment for your order before 10:00AM pacific time (Vancouver) your order will be processed and shipped out the same business day. Any payments sent after our cut-off time of 10:00AM-11:00AM PST time will be accepted the same day during the evening, and your order will be processed and shipped the following business day.
*Please note on weekends our accountant works shortened hours, however we assure you your order will processed and shipped out the following Monday. We will also send you a payment confirmation through email once accepted as well.

Shipping

Standard shipping can take 3-5 business days. Xpress shipping can take 1-3 business days. Please note that this service usually arrives within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases if you reside in a rural area or small population city, it may take up to 4 business days however usually is the cases for provinces such as New Brunswick and Prince Edward Island.

If you sent your payment and your order went to processing and still don’t have a tracking number by 8pm PST, please contact [email protected] and one of our customer service representatives will take a look. If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet. Please note this applies to week days only, as tracking numbers can only be provided Mon-Fri

The tracking number sent to you through the email address you provide us will usually show the expected delivery date of your package. If there has been no update past delivery date, please contact us with your Order number in the subject line and one of our customer service representatives would be glad to assist you. We will then contact Canada Post on your behalf and open a service ticket for your package. Once a service ticket has been opened, Canada Post will locate your package and it will take anywhere between 3 to 5 business days.
In most cases, once we file a trace for your package it does arrive usually tend to arrive the next day. We will always be there to support you until your package arrives at your door. ?

Once we deliver to Canada Post, they are responsible for the package.

Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mailbox. Ask your neighbours if they saw it or simply look around their premises. You may also check the community mailbox.
Postal workers may also have scanned a package as “successfully delivered” but it will actually arrive the next business day. Please allow one extra business day to see if you package arrives. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office. Once a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later.

Signatures are always required for ALL orders as an extra security measure to protect your investment/purchase. Add a note to your order on the CHECKOUT PAGE “Notes” panel telling us that no signature is required if you are opposed to providing it in order to receive packages. If you request no signature and your item has been marked as delivered by Canada Post, we have no liability on the package if it is deemed missing.

Postal theft is a minor issue in some areas, but is relatively common in Nunavut, Ontario and Northern Quebec. We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available if orders are lost or stolen. You will be placing the order at your own risk.

Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, it they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please EMAIL US directly at [email protected] and we will perform a trace for you with Canada Post.

If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any packages delivered to the wrong address due to customer negligence.

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